Press Releases

The list underscores the role of technology in improving U.S. hospitals and health systems and spotlights the women at the forefront of the technological movement.

MIDDLETOWN, NY (August 23, 2018) – Co-founder and CEO of Nexus Health Resources Virginia Feldman, MD was among a select group of female health IT leaders featured recently in an article in Becker’s Hospital Review. The article, titled “Female Health IT Leaders to Know,” included a list of more than 90 prominent women in health IT and emphasized their significant contributions to advancing health care outcomes through technology.

“Technology has been the driving force behind Nexus Health Resources from the beginning,” said Dr. Feldman. “We knew that if we truly wanted to improve upon existing systems and advance the transitional care arena, we would need to embrace the latest technology and use it to ensure patient health outcomes were being met. In doing so, and by continuing to improve upon our existing technology, we are changing the health care system for the better by helping to reduce unnecessary hospital readmissions and decrease total medical spend.”

In compiling the list, which Becker’s Hospital Review points out is not exhaustive, they focused on women who have expertise in various technology areas, including EHRs, analytics and telemedicine. As a leading provider of transitional care services and patient engagement for acute and post-acute organizations, Nexus Health Resources utilizes cutting-edge technology in numerous ways, including through their NexusConnexions® transitional care software.

NexusConnexions enables hospitals and skilled nursing facilities to avoid unnecessary expenses and penalties by addressing the needs of patients that are currently living outside of direct medical care. The patent-pending technology automatically assembles an agenda for each patient interaction that is specific to, for example, their diagnosis, chronic conditions and payer. For each communication activity, NexusConnexions provides dialogue suggestions and condition-specific objectives, which help the user apply proven tactics to positively influence patient outcomes and care plan adherence.

About Becker’s Hospital Review

Becker’s Hospital Review features up-to-date business and legal news and analysis relating to hospitals and health systems. Geared toward high-level hospital leaders, the publication aims to provide valuable content, including hospital and health system news, best practices and legal guidance. Each of the 12 annual issues of Becker’s Hospital Review reaches a qualified audience of approximately 18,500 health care leaders.

About Nexus Health Resources

Nexus Health Resources is a leading provider of transitional care software, services and patient engagement solutions for acute and post-acute care organizations facing the challenge of reducing unnecessary hospital readmissions and total medical spend. Through the Nexus Health Call Center and our proprietary transitional care software platform, NexusConnexions®, we assist providers with ensuring coordinated, quality health care during the important transition period from hospital or rehabilitation facility to home in order to mitigate the risk of readmission. Additionally, Nexus Health Academy promotes patient engagement with condition-specific health literacy for patients and caregivers to assist in guiding recovery at home.

Contact:
Nexus Health Resources
Website: http://nexushealthresources.com/
Email: info@nexushealthresources.com
Phone: +1 845 648 3057

The multi-facility organization will utilize NexusConnexions® software and the Nexus Health Call Center® for automated follow-up calls to ensure the continued recovery of its patients following discharge and prevent unnecessary hospital readmissions.

MIDDLETOWN, NY (August 23, 2018)Dycora Transitional Health & Living owns and operates multiple senior living facilities throughout California and Wisconsin. The company recently partnered with Nexus Health Resources to advance its transitional care program and improve patient outcomes with the help of NexusConnexions software and the Nexus Health Call Center.

“Part of our mission at Dycora is to inspire strength and hope in our patients,” said Dycora Chief Clinical Officer Mary-Beth Newell. “Partnering with Nexus Health Resources allows us to fulfil that mission by ensuring they get the support and resources they need to make a successful transition home and continue their recovery once there.”

NexusConnexions transitional care software allows Dycora staff to more efficiently manage the day-to-day activities of a transitional care team with a tailored agenda for each patient based on individual diagnosis, risk factors and care setting. Patient and caregiver interactions are tracked using NexusConnexions reports to compare actual and target goals and see what steps resulted in preventing readmissions. Dycora will also use the Nexus Health Call Center to handle automated follow-up calls after discharge to confirm patient care plan adherence and address any issues that may arise and impede a successful recovery.

“We look forward to supporting Dycora in their efforts to improve transitional care tracking and management,” said Ryan Sparks, co-founder and CRO of Nexus Health Resources. “Now more than ever, taking steps to help patients remain healthy and functional after discharge is critical to ensuring better health outcomes across the continuum of care.”

About Dycora Transitional Health & Living

Committed to creating exceptional experiences that inspire strength and hope for the employees, patients, families and communities they serve, Dycora Transitional Health & Living owns and operates senior living facilities throughout California and Wisconsin. They aim to provide exceptional health care experiences through excellence, innovation, passion, inspiration, respect and integrity.

About Nexus Health Resources

Nexus Health Resources is a leading provider of transitional care software, services and patient engagement solutions for acute and post-acute care organizations facing the challenge of reducing unnecessary hospital readmissions and total medical spend. Through the Nexus Health Call Center and our proprietary transitional care software platform, NexusConnexions®, we assist providers with ensuring coordinated, quality health care during the important transition period from hospital or rehabilitation facility to home in order to mitigate the risk of readmission. Additionally, Nexus Health Academy promotes patient engagement with condition-specific health literacy for patients and caregivers to assist in guiding recovery at home.

Contact:
Nexus Health Resources
Website: http://nexushealthresources.com/
Email: info@nexushealthresources.com
Phone: +1 845 648 3057

Royal Health Group will take advantage of the many features provided by the Nexus Health Call Center to conduct and manage follow-up phone calls and ensure patients have the resources they need to continue their recovery at home.

MIDDLETOWN, NY (August 20, 2018) – Family-owned Royal Health Group operates multiple senior care facilities throughout Massachusetts, Cape Cod and Rhode Island and recently partnered with Nexus Health Resources® to begin using its Nexus Health Call CenterTM (http://nexushealthresources.com/call-center/) for post-discharge patient follow-up calls.

“Innovative health care is one of the hallmarks of our organization,” said Robyn Sloniecki, Vice President of Operations for Royal Health Group. “Partnering with Nexus Health Resources and utilizing the services offered through its Nexus Health Call Center allows us to take an important step toward streamlining our transitional care process and improving health outcomes for Royal Health patients.”

Nexus Health Call Center provides a convenient and cost-effective solution to maintaining communication with patients after discharge. A combination of live and automated transitional care calls is used to confirm patient care plan adherence and facilitate a smooth transition home. Tasks include making sure patients attend follow-up appointments, take their medication and receive the equipment and services they need for a successful recovery.

“Having a centralized call center to handle post-discharge transitional care calls allows Royal Health staff to focus primarily on patient care within their buildings,” said Ryan Sparks, Co-founder and CRO of Nexus Health Resources. “Along with making sure key activities are carried out by patients and caregivers at home, our skilled transitional care coordinators can quickly address any health concerns and notify Royal Health clinical staff of changes in patient condition.”

About Royal Health Group

Royal Health Group is a family business founded in 1997 by President Jim Mamary, whose vision was to build a network of care facilities that combine the best practices of the corporate world with the heart and personalized care of a family business. Royal Health Group is dedicated to providing the highest standards of personal care for its residents and to meeting their medical, social and spiritual needs in a caring, respectful, home-like environment.

 

About Nexus Health Resources

Nexus Health Resources is a leading provider of transitional care software, services and patient engagement solutions for acute and post-acute care organizations facing the challenge of reducing unnecessary hospital readmissions and total medical spend. Through the Nexus Health Call Center and our proprietary transitional care software platform, NexusConnexions®, we assist providers with ensuring coordinated, quality health care during the important transition period from hospital or rehabilitation facility to home in order to mitigate the risk of readmission. Additionally, Nexus Health Academy promotes patient engagement with condition-specific health literacy for patients and caregivers to assist in guiding recovery at home.

Contact:
Nexus Health Resources
Website: http://nexushealthresources.com/
Email: info@nexushealthresources.com
Phone: +1 845 648 3057

EmpRes facilities will utilize NexusConnexions® software and the Nexus Health Call Center to support their mission of ensuring the continued well-being and recovery of their patients during the critical transition period after discharge.

MIDDLETOWN, NY (August 4, 2018) – EmpRes Healthcare provides skilled nursing, assisted living, home health, hospice, and home care services across the western United States. The company recently partnered with Nexus Health Resources to advance its transitional care program and improve patient outcomes with the help of NexusConnexions software and the Nexus Health Call Center.

“One of our key goals after helping patients recover and return home is to maximize their functional abilities so they can continue to get better and gain more independence,” said Deb Sanderfield-Hoven, VP of Network Innovations for EmpRes. “Partnering with Nexus Health Resources allows us to strengthen our transitional care program and reduce the risk of unnecessary readmissions.”

NexusConnexions transitional care software allows EmpRes staff to more efficiently manage the day-to-day activities of a transitional care team with a tailored agenda for each patient based on individual diagnosis, risk factors, and care setting. Patient and caregiver interactions are tracked using NexusConnexions reports to compare actual and target goals and see what steps resulted in preventing readmissions. EmpRes will also use the Nexus Health Call Center to handle automated follow-up calls after discharge to confirm patient care plan adherence and facilitate a smooth transition home.

“We look forward to helping EmpRes Healthcare take this important step toward improving transitional care outcomes,” said Ryan Sparks, Co-founder and CRO of Nexus Health Resources. “Now more than ever, making sure patients remain healthy and functional after discharge is critical to improving overall health outcomes across the continuum of care.”

About EmpRes Healthcare Management, LLC

Employee-owned EmpRes Healthcare provides management and consulting services to rehabilitation and post-acute care centers, assisted and independent living communities, and home health, hospice, and home care agencies throughout California, Idaho, Montana, Nevada, Oregon, Washington, and Wyoming. EmpRes is committed to delivering the highest quality of care with integrity, dedication, and empathy.

About Nexus Health Resources

Nexus Health Resources is a leading provider of transitional care software, services and patient engagement solutions for acute and post-acute care organizations facing the challenge of reducing unnecessary hospital readmissions and total medical spend. Through the Nexus Health Call Center and our proprietary transitional care software platform, NexusConnexions®, we assist providers with ensuring coordinated, quality health care during the important transition period from hospital or rehabilitation facility to home in order to mitigate the risk of readmission. Additionally, Nexus Health Academy promotes patient engagement with condition-specific health literacy for patients and caregivers to assist in guiding recovery at home.

Contact:
Nexus Health Resources
Website: http://nexushealthresources.com/
Email: info@nexushealthresources.com
Phone: +1 845 648 3057

Texas-based Cantex Continuing Care Network partnered with Nexus Health Resources to implement a new transitional care model within its network of facilities that has improved long-term patient outcomes and reduced unnecessary hospital readmissions.

MIDDLETOWN, NY (May 05, 2018) – Cantex Continuing Care Network was among a select group of finalists who received a 2018 DecisionHealth Platinum Award. The awards recognize individuals and organizations working to ensure a “safe, quality and sustainable health care system” and to enhance the patient experience across the continuum of care.

“We are beyond honored to receive this award,” said Lara Cline, Director of Care Coordination for Cantex. “The health care system is changing, putting greater emphasis on quality of care and the long-term health outcomes of patients after they are home. Cantex is proud to be at the forefront of that change and will continue to work toward improvements in transitional care.”

Cantex was recognized for Outstanding Achievement in Community Care Settings, which spotlights successes in meeting population health needs outside of a facility. They recently partnered with Nexus Health Resources to implement a new transitional care model that enables them to manage all live and automated calls with the help of NexusConnexions® software and the Nexus Health Call CenterTM.

Components of the calls include confirming attendance at follow-up PCP appointments, ensuring prescriptions have been filled, addressing key areas of health literacy and assisting with the management of chronic conditions. Nexus Health Call Center identifies patients who desire home health and return to skilled nursing facility.  By working in close coordination with the internal Cantex team, these patients receive highest quality care. Since implementing the program, Cantex has seen a positive impact on preventing readmissions after their resident returned home, as well as a significant increase in revenue.

“Our goal has always been to improve efficiency in transitional care for hospitals and acute care facilities and ensure their patients have the resources they need to continue recovering at home,” said Co-founder and CEO of Nexus Health Resources Dr. Virginia Feldman. “Coupling high quality care with increased rereferrals for our clients has been a winning formula. This award is the realization of these goals.”

About Cantex Continuing Care Network
Cantex Continuing Care Network operates across central, southern and eastern Texas and specializes in providing short-term transitional care, rehabilitation therapy, chronic care and home health and hospice services. Cantex care providers subscribe to a “Committed to Excellence” philosophy that emphasizes compassion, service, and a commitment to realizing the best possible health outcomes.

About Nexus Health Resources
Nexus Health Resources (http://nexushealthresources.com) is a leading provider of transitional care software, services, and patient engagement solutions for acute and post-acute care organizations facing the challenge of reducing unnecessary hospital readmissions and total medical spend. Through the Nexus Health Call Center and our proprietary transitional care software platform, NexusConnexions, we assist providers with ensuring coordinated, quality health care during the important transition period from hospital or rehabilitation facility to home in order to mitigate the risk of readmission. Additionally, Nexus Health Academy promotes patient engagement with condition-specific health literacy for patients and caregivers to assist in guiding recovery at home.

Contact:
Nexus Health Resources
Website: http://nexushealthresources.com/
Email: info@nexushealthresources.com
Phone: +1 845 648 3057

Customer Satisfaction is one of the four key quantitative areas outlined in the ongoing AHCA Quality Initiative to further improve the quality of care for patients nationwide. CoreQ Customer Satisfaction Vendors are an integral part of testing and enhancing the questionnaire to ensure it continues to be a reliable and valid method of assessment. For AHCA members, CoreQ results can be uploaded into the LTC Trend Tracker℠ and Nexus Health Resources can do the reporting on their behalf.

“Nexus Health Resources understands the importance of being at the forefront of this important AHCA initiative,” said Nexus Health Co-founder and Chief Revenue Officer Ryan Sparks. “As a Customer Satisfaction Vendor, we’re able to combine CoreQ questions with our existing post-discharge follow-up questionnaire to provide an accurate measurement of patient and family satisfaction—which brings us one step closer to our goal of better health outcomes across the board.”

Currently in its final testing phase, the CoreQ questionnaire is supported by AHCA and used by numerous post-acute care facilities across the country. It utilizes a 5-point Likert scale to calculate responses and may be used as a stand-alone questionnaire or included in a longer survey.  More information can be found at www.coreq.org.

(http://nexushealthresources.com/nexusconnexions/).

“Seniority has long recognized the benefits of maintaining communication with our residents after discharge,” said Teresa Bates, VP of Health Services for Seniority, Inc. “Not only is it imperative for maintaining the level care and compassion we are known for, but now more than ever it is crucial as we work toward reducing unnecessary hospital readmissions and improving overall patient care outcomes.”

By signing with Nexus Health Solutions, Seniority, Inc. communities will now have the software to support their existing post-discharge practices. NexusConnexions provides an automated platform for both clinical and non-clinical staff to oversee the day-to-day activities of a transitional care team by creating a tailored agenda for each patient based on individual diagnosis, risk factors and care setting.

“With our NexusConnexions software, Seniority will be able to easily track and manage its entire transitional care life cycle,” said Ryan Sparks, co-founder and CRO of Nexus Health Resources. “It will allow them to see exactly what steps resulted in preventing readmissions, and with NexusConnexions reports they can compare actual and target goals to identify areas for improvement and ultimately help even more residents continue on the path to recovery.”

Lara Cline, Director of Care Coordination for Cantex Continuing Care Network, and Angela Smith, Senior Director of Rehabilitation and Reimbursement at Cantex, will present this Thursday, February 8th, 2018 at the Long-Term Care & Senior Living CXO Summit (http://www.longtermcaresummit.com/) at the Omni Orlando Resort at ChampionsGate in ChampionsGate, Florida.

Transitional care remains one of the critical issues facing the LTC and senior living industry, largely because new payment models are partially tied to outcomes occurring after patients are discharged from a facility. Lara Cline and Angela Smith will demonstrate how Cantex Continuing Network created a post-discharge transitional care program that centered on the use of live and automated calls to ensure patients had transitioned safely home and were continuing to progress in their recovery.

To assure the success of the program, Cantex sought the help of the Nexus Health Call Center and the NexusConnexions® transitional care software, which enabled them to execute, schedule, and track the post-discharge phone calls. In doing so, Cantex was able to positively impact quality goals, revenue, and patient satisfaction as well as strengthen partnerships with payers and referral sources.

“By bridging that gap between skilled nursing facility and home, Nexus Health Resources allowed us not only improved the patient experience and quality of care, but it provided a significant return on investment for Cantex Continuing Care.” said Lara Cline.

The Digital Health Awards®, an extension of the National Health Information Awards℠, has presented Nexus Health Resources with a Bronze award in the Mobile Digital Health Resources/Responsive Design classification for its Nexus Health Academy solution. Other Bronze award winners include the American Heart Association and the Mayo Clinic.

Nexus Health Academy was created to complement patient outreach efforts by delivering a series of easy-to-understand videos to assist in the recovery process and ensure adherence to the patient discharge plan. The videos are designed for trouble-free viewing on a mobile phone, tablet or computer and focus on key topics such as taking medications, attending follow-up appointments and recognizing important warning signs and symptoms.

“It is the highest honor to see Nexus Health Resources recognized among such influential names in digital health innovation,” says Nexus CEO and co-founder Dr. Virginia Feldman. “By improving health literacy for patients and caregivers and ensuring ongoing communication with the transitional care team, Nexus Health Academy is able to bridge the gap between discharge and home. The result is improved patient outcomes and a significant reduction in hospital readmissions.”

Visit http://www.healthawards.com/dha/form_winners_request.html to request the full list of 2017 Digital Health Award winners.

Dr. Virginia Feldman, CEO and co-founder of Nexus Health Resources (http://nexushealthresources.com), was recently featured in an article by regional business news leader Westfair. The piece focused on the shift toward value-based health care payment models and highlighted Dr. Feldman’s success in providing a positive solution through advancements in transitional care.

With the recent change in health care reimbursement, Dr. Feldman knew a key area of concern would be the critical period immediately after a patient is discharged from the hospital. During that time, a lapse in communication between the patient and the clinical team could result in missed follow-up appointments, patients not taking their medication, and ultimately rehospitalization.

Determined to “get on the side of the solution” as she put it, Dr. Feldman started working with a local medical center to address the issue. She developed a system to ensure ongoing communication with newly released patients, one that would and track and record how they were progressing following discharge. This enabled transitional care coordinators to ensure patients received the care and resources needed to continue their recovery at home.

“We basically wanted to empower the workforce, the transitional care coordinators, to improve their health population,” Dr. Feldman was quoted in the article. Her work with the Orange Regional Medical Center in Middletown, New York eventually led to the founding of Nexus Health Resources and the company’s highly successful NexusConnexions® transitional care software. The automated platform provides a large-scale solution for helping clinical and non-clinical staff easily and efficiently manage the day-to-day activities of a transitional care team.

“It’s exciting to be on the cutting edge of change, knowing the work we do is making a difference for both patients and providers,” says Feldman. “As we move away from the traditional fee-for-service model, improving transitional care is now more important than ever—and our NexusConnexions software will continue to evolve alongside the needs of the facilities and individuals we serve.”

Dr. Feldman is a prominent advocate for coordinated, quality healthcare during the transition period from hospital to home. She frequently speaks at events such as the recent National Readmission Prevention Collaborative C-Suite Invitational. The full article can be read at: https://westfaironline.com/95620/virginia-feldman-uses-tech-startup-to-address-transition-from-hospital-to-home/.

Dr. Virginia Feldman, CEO of Nexus Health Resources, will lead a C-suite panel discussion at next week’s National Readmission Prevention Collaborative (NRPC) C-Suite Invitational Florida: Transformational Healthcare, Focus on ACO’s, Bundles & Readmissions.

The event, which will take place Monday, November 6th at The Marshall Center at the University of South Florida Tampa campus, will feature nationally prominent voices on the topics of hospital readmissions and value-based care initiatives paired with executives from local providers in each market.

“We are pleased to have Dr. Feldman leading our keynote panel discussions at the C-Suite Invitational again,” said NRPC Founder Dr. Josh Luke. “Dr. Feldman has been a leading voice in readmission reduction and supporter of the collaborative and her perspective as a physician and business owner is extremely valuable to our audience.”

Feldman, along with other top-level executives, will discuss advances they have made in response to the transition to value-based care. They will also be asked to make predictions about how they expect their organizations to be different in the coming years as the market continues to shift away from a fee-for-service model.

“Now more than ever, the NRPC’s mission is critical to addressing the dynamics associated with transitional care and helping to reduce unnecessary hospital readmissions for the benefit of patients and providers alike,” said Feldman. “I look forward to sharing the stage with such a highly respected and knowledgeable group of health care professionals.”

Nexus Health Resources, a leader in transitional care solutions, was recognized as the vendor partner to Gold Medal Winner Greystone Health Network in the recent McKnights Technology Awards.

Greystone won gold in the Transitions Category for its Transitional Care Coordination program. Greystone utilizes NexusConnexions transitional care software platform as the electronic documentation backbone for the program.

“The thing we are most proud of is decreasing our hospitalizations and have patients end up with more successful outcomes,” Gregg Clavijo-Hopper, VP of Business Development told McKnights. “The goal was to help our patients from becoming sicker and sicker.”

Using NexusConnexions, the Greystone transitional care team is able to automate the assignment of transitional care tasks, document visits and calls and report on outcomes and activities.

“Hospital and post-acute electronic health records do a great job of managing what occurs in with the four walls of the facility,” said Dr. Virginia Feldman, CEO of Nexus Health Resources. “We built NexusConnexions to be an extension of those EHRs allowing providers to have the same work flow efficiencies and data for decision making while working with patients who have been discharged and are transitioning to home.”

Nexus Health Resources is a provider of transitional care solutions for acute and post-acute providers. The company’s software, services and education assist providers with ensuring patients make a smooth transition to the home setting from either an acute or rehabilitation facility thus mitigating the risk of readmission.

“Transitional care is an important component for providers as they transition into value based care,” added Feldman. “NexusConnexions helps ensure high quality of care through the transition to home and also allows post-acute providers access to vital outcome data for our partners to use in closing the communication gap that commonly occurs with acute referral sources.”

Dr. Virginia Feldman, CEO of Nexus Health Resources will lead a C-suite panel discussion at next week’s National Readmission Prevention Cooperative events in Houston and Dallas.

The C-Suite Invitational events feature nationally prominent voices on the topics of hospital readmissions and value-based care initiatives paired with executives from local providers in each market. The Houston event is scheduled for Tuesday, Sept. 26th at the Marriot Woodlands while Dallas is set for Wednesday, Sept. 27th at The Great Wolf Lodge in Grapevine, TX.

“We are pleased to have Dr. Feldman leading our keynote panel discussions at the C-Suite Invitationals again in Texas,” said National Readmission Prevention Collaborative Founder Dr. Josh Luke. “Dr. Feldman has been a leading voice in readmission reduction and supporter of the collaborative and her perspective as a physician and business owner is extremely valuable to our audience.”

Nexus Health Resources (http://nexushealthresources.com) is a provider of transitional care solutions for acute and post-acute providers. The company’s software, services and education assist providers with ensuring patients make a smooth transition to the home setting from either an acute and rehabilitation facility thus mitigating the risk of readmission.

“Nexus Health is pleased to be a part of the National Readmission Prevention Collaborative,” said CEO Dr. Virginia Feldman. “These meetings are essential for sharing best practices that assist in reducing unnecessary hospital readmissions and also addressing the dynamics associated with transitional care.”
For more information on the National Readmissions Prevention Collaborative please visit http://NationalReadmissionsPrevention.com

Nexus Health Resources, a leader in transitional care software and services, announced today that Cantex Continuing Care Network, a fully integrated post-acute care provider, has chosen the company to as vendor of choice for an initial pilot program for transitional care discharge follow up.
Cantex Continuing Care chose to pilot with Nexus Health, in part, because of it’s hybrid approach of automated and live phone call capabilities for discharge follow up with patients at risk of rehospitalization.

“We found that the flexibility in designing a discharge calling program that can be stratified for our patient populations was a key determinant in choosing Nexus Health for this pilot,” said Robin Underhill, CEO of Cantex Continuing Care. “Nexus Health’s hybrid approach of a mix of automated and live calls allows us to test multiple methods to ensure we are providing top quality while responsibly controlling costs. This work furthers our strategy of positioning Cantex Continuing Care as a high-quality provider to our acute care partners.”

Cantex Continuing Care will be utilizing both the award-winning Nexus Health Call Center™ and the company’s proprietary transitional care software, NexusConnexions®. Nexus Health Call Center’s team of transitional care coordinators are supported by the NexusConnexions software as a service (SaaS) platform. NexusConnexions integrates with common post-acute electronic health records and automates the creation and assignment of the key activities for successful transitional care. The system uses patient demographics, risk stratification and diagnosis to automatically deliver call agendas and scripts to guide team members in conducting discharge phone calls, ensuring patients have the care and support necessary for recovery at home.

Nexus Health Call Center has both live and automated calling capabilities. When paired with automated calls Nexus Health Call Center provides back up support should a patient receiving an automated call have an immediate need - this alleviates a potential workflow bottleneck for providers trying to follow up on patient requests that can occur with stand-alone automated calling systems.

“Nexus Health was founded, in part, on the belief that we could create a calling program that lowered the cost for providers performing discharge phone calls while also decreasing readmissions. The integration of automated calls is another step down that path,” said Nexus Health Resources CEO Virginia Feldman, MD. “Pairing automated calls with our live call center allows our customers to use lower cost automated calls for lower risk patients while having a live backup should there be a patient need. Inversely it allows providers to concentrate their live calls with patients that are at a high risk of rehospitalization.”
Nexus Health customers can design discharge call programs that use risk stratification, diagnosis or another unique identifier to schedule either a live or automated phone call. Patients receiving automated calls will be afforded the option to connect with a live Nexus Health Transitional Care Coordinator should they have a question or need regarding their recovery or condition.
“Studies have shown that 70-80% of patients have one or more needs post discharge,” added Feldman. “Providing just the automated call is not enough and creates a potential workflow issue for the provider. Having the Nexus Health team support the automated calls helps the patient get immediate attention with no lag in service or period of uncertainty around their care or condition.”

Nexus Health Resources, a leader in transitional care software and services, announced today that Greystone Health Network has chosen the company’s flagship software product NexusConnexions to power its transitional care program in its 36 skilled nursing locations.

In response to the healthcare progression from fee-for-service to value based care, Greystone Health Network initiated a transitional care program with dedicated Transitional Care Coordinators (TCC). The TCCs are responsible for working with patients and family members from admission to the skilled nursing facility through discharge to home to ensure continuity of care and reintegration into their community.

“The NexusConnexions software allows us to streamline our post-discharge follow up calls and activities,” said Greystone Health CEO Connie Bessler. “The automation and scripting in the software system allows us to standardize our approach across our diverse geography and because we’re capturing all activities, we can report those outcomes to our ACO and health system partners.”
NexusConnexions allows skilled nursing providers to easily interact with patients after discharge, easing their reintegration into community and reducing the risk of hospital readmission.
“Skilled nursing providers are facing unprecedented market pressures,” said Nexus Health Resources CEO Dr. Virginia Feldman. “ACOs and health systems are narrowing their post-acute networks while asking providers to shorten length of stay, decrease total medical spend and also mitigate unnecessary hospital readmissions. We built NexusConnexions in response to this market need and to assist high quality providers, like Greystone, in answering the challenge of high quality patient care at a lower cost.”

In streamlining transitional care activities, NexusConnexions uses patient risk stratification, demographics and diagnosis to assemble specific call schedules, agendas and scripts that enable care coordinators to deliver a standardized, yet custom patient experience.

“The ability to electronically manage post discharge calls and follow-up activities has been a key to our transitional care program,” said Gregg Clavijo-Hopper, VP of Business Development for Greystone Health. “Since we are capturing all our activities electronically we have the ability through NexusConnexions to report outcomes and interventions which has been warmly received by our referral partner ACOs and health systems.”

Nexus Health Resources continues to fill a critical gap in the healthcare industry by expanding transitional care to Westchester and Putnam Counties with its most recent technology implementation at EPIC Healthcare Management’s facilities, Salem Hills, Waterview Hills and Putnam Nursing and Rehabilitation located in North Salem, Purdys and Holmes, NY respectively.

Nexus Health’s software, NexusConnexions®, provides the tools necessary for EPIC Healthcare staff to manage communications with residents after discharge from the facilities. Staff members are able to address former resident’s concerns, advocate for them and ensure care plans are being followed ensuring a smooth transition to recovering at home.

“The recent implementation of NexusConnexions in our Westchester and Putnam County facilities has had a profound impact on the manner in which we deliver high quality care across the healthcare continuum. Nexus Connexions has helped us formalize our transitional care follow up protocols and has allowed our facility staff to track, trend, and analyze patient feedback, enabling us with the tools and information necessary to respond to consumer needs and remain as the preferred provider of choice in our competitive market. As we continue to implement these protocols across our family of EPIC Healthcare facilities, we look forward to expanding our reach and continuing to ensure patient satisfaction and safety,” said Vincent Maniscalco, MPA, LNHA, Vice President of Strategic Planning for EPIC Healthcare Management and Administrator for Salem Hills Rehabilitation and Healthcare.

Created to aid patients and hospitals in a rapidly-changing healthcare industry, Nexus Health provides transitional care and education to patients leaving hospitals and skilled nursing facilities. The need to fill this gap became even more evident with the advent of new payment methodologies and a heightened awareness by the state and federal regulatory agencies on transitional care outcomes.

Nexus Health has demonstrated tremendous success in reducing readmissions, as well as improving patient satisfaction, in the hospital industry at Orange Regional Medical Center in Middletown, NY and with skilled nursing facilities in multiple locations.

“This expansion into Westchester and Putnam is very exciting and we are pleased to partner with EPIC Healthcare Management to improve patient quality,” said Dr. Virginia Feldman, Co-Founder and CEO of Nexus Health Resources. “NexusConnexions provides our partners with a tool to assist in guiding their patients toward successful outcomes through careful and compassionate transitional care coordination. This practice also saves our region’s top facilities valuable funds.”

Middletown, New York (February 2, 2017) - Nexus Health Resources is pleased to reveal that the organization’s CEO Dr. Virginia Feldman has recently received an invitation to speak at the 2017 HIMSS Annual Conference & Exhibition. One of the leading healthcare industry conferences across the globe, 2017 HIMSS Conference will start on February 19, and continue until February 23in Orlando.

HIMSS Annual Conference is an extremely sought after platform amongst the healthcare industry professionals for access to world-class education, renowned speakers, cutting-edge health IT products, and robust networking opportunities. This year’s conference is expected to bring together over forty thousand health IT professionals, clinicians, executives and vendors from all corners of the world. Some of the prime attractions of the event include over three hundred educational programs, roundtable discussions, workshops, and sessions with well-known thought leaders.
Dr. Virginia Feldman is a practicing surgeon and accomplished leader with a wealth of experience in creating and expanding companies, managing physician practices, and hospital and community leadership. Under her able leadership, Nexus Health Resources has emerged as a preferred provider of coordinated, quality healthcare for patients during the transition from hospital to home.

Dr. Feldman’s session at the 2017 HIMSS Conference will be titled “Smart Sourcing Your Patient Engagement Efforts.” One of the most effective care plan adherence mechanisms is the deployment of care coordinators that engage directly with the patients. However, the process of staffing care coordination is not easily scalable because of its high cost. In her session, Dr. Feldman will share alternative options for expanding a care coordination team by combining care intervention algorithms and just-in-time content. This discussion will help empower the non-clinical staff and the family members of the patients to serve as seasoned care coordinators. Expressing enthusiasm about attending the 2017 HIMSS Annual Conference & Exhibition, Dr. Feldman mentioned, “I am eager to share how NexusConnexions improves care coordination and patient outcomes at the same time saving providers money. The platform based on the best practice standards of care, because it's designed by healthcare professionals as well as learning specialists.”

About Nexus Health Resources: Nexus Health Resources delivers coordinated, quality healthcare for patients during the important transition period from hospital to home. The company utilizes their proprietary care transition software, NexusConnexions®, in working directly with hospitals, medical practices, skilled nursing facilities, and community-based providers to ensure patients have ready access to the services they need to avoid hospital readmissions.

Middletown, New York (January 10, 2017) -Nexus Health Resources has received two prestigious awards as a result of delivering exceptional care coordination services to the patients at Orange Regional Medical Center (ORMC). The two awards include 2016 Orange Regional Medical Center Quality Patient Safety Award and 2016 Overall Top Award for Special Achievement for Readmission Reduction- Direct Care Coordination.

Noted provider of patient care coordination service Nexus Health Resources has been recognized for their outstanding service to the patients at Orange Regional Medical Center (ORMC). Based on their service in 2016, the company has been chosen as the recipient of the 2016 Orange Regional Medical Center Quality Patient Safety Award and the 2016 Overall Top Award for Special Achievement for Readmission Reduction- Direct Care Coordination.

The transition from hospital to home is an extremely crucial period for the patients. Nexus Health Resources ensures proper and direct communication with the patients before and after their discharge to deliver coordinated healthcare. The company’s proprietary care transition software, NexusConnexions®, helps patients avoid hospital readmissions by ensuring they are able to follow their care plan. NexusConnexions also serves as the standalone software for organizations with their own team for care coordination, but need help in organizing and reporting their efforts.

The service offered by Nexus Health Resources to the patients at Orange Regional Medical Center includes meeting them before discharge to ensure a safe transition to their home. The team remains in close touch with the patients even when they are at home, guiding them through the entire process of recovery. Nexus Health Resources also provides every possible assistance with additional services or instructions.

“Nexus Health is providing an extremely valuable service,” said Rose Baczewski, Chief Quality Officer, Greater Hudson Valley Health System. “By successfully guiding patients through the discharge process, Nexus Health allows our physicians and administrative staff to make ORMC the best possible medical facility it can be.”

Virginia Feldman MD, the CEO of Nexus Health Resources, is a seasoned healthcare professional with the track record of handling key positions in numerous organizations. At Nexus Health, she looks after the strategic direction of all operations and product design.

Expressing pleasure about the company’s latest feat, Dr. Feldman said, “I am honored to receive this award and am looking forward to another year of outstanding outcomes with our team and using our software, NexusConnexions. We would be working towards strengthening our partnership with ORMC and continue to assist them as healthcare reimbursement continues to transition to a value-based payment system.”

To find out more about Nexus Health Resources and NexusConnexions, please visit http://nexushealthresources.com/ send email to info@nexushealthresources.com or call (845) 648-3057.

About Nexus Health Resources:
Nexus Health Resources delivers coordinated, quality healthcare for patients during the important transition period from hospital to home. The company utilizes their proprietary care transition software, NexusConnexions®, in working directly with hospitals, medical practices, skilled nursing facilities, and community-based providers to ensure patients have ready access to the services they need to avoid hospital readmissions.

About Orange Regional Medical Center:
Orange Regional Medical Center (ORMC) is a 501(c)(3), non-profit organization, formed by the merger of Arden Hill Hospital and Horton Medical Center. Orange Regional boasts seven floors of state-of-the-art technology, provides 383 patient rooms, and employs over 2,400 healthcare professionals. Orange Regional most recently opened a new 5-story outpatient service building, as well as a new cancer center at the main campus in Middletown, NY. To learn more, please visit www.ormc.org.

Press Contact for Orange Regional Medical Center:
Rob Lee, Executive Director Public Relations/Marketing
Greater Hudson Valley Health System
845-333-2391
rlee@ormc.org