Cantex Continuing Care Network Chooses Nexus Health Resources to Power Pilot of Next Generation Transitional Care Coordination Program
Nexus Health Resources, a leader in transitional care software and services, announced today that Cantex Continuing Care Network, a fully integrated post-acute care provider, has chosen the company to as vendor of choice for an initial pilot program for transitional care discharge follow up.
Cantex Continuing Care chose to pilot with Nexus Health, in part, because of it’s hybrid approach of automated and live phone call capabilities for discharge follow up with patients at risk of rehospitalization.
“We found that the flexibility in designing a discharge calling program that can be stratified for our patient populations was a key determinant in choosing Nexus Health for this pilot,” said Robin Underhill, CEO of Cantex Continuing Care. “Nexus Health’s hybrid approach of a mix of automated and live calls allows us to test multiple methods to ensure we are providing top quality while responsibly controlling costs. This work furthers our strategy of positioning Cantex Continuing Care as a high-quality provider to our acute care partners.”
Cantex Continuing Care will be utilizing both the award-winning Nexus Health Call Center™ and the company’s proprietary transitional care software, NexusConnexions®. Nexus Health Call Center’s team of transitional care coordinators are supported by the NexusConnexions software as a service (SaaS) platform. NexusConnexions integrates with common post-acute electronic health records and automates the creation and assignment of the key activities for successful transitional care. The system uses patient demographics, risk stratification and diagnosis to automatically deliver call agendas and scripts to guide team members in conducting discharge phone calls, ensuring patients have the care and support necessary for recovery at home.
Nexus Health Call Center has both live and automated calling capabilities. When paired with automated calls Nexus Health Call Center provides back up support should a patient receiving an automated call have an immediate need - this alleviates a potential workflow bottleneck for providers trying to follow up on patient requests that can occur with stand-alone automated calling systems.
“Nexus Health was founded, in part, on the belief that we could create a calling program that lowered the cost for providers performing discharge phone calls while also decreasing readmissions. The integration of automated calls is another step down that path,” said Nexus Health Resources CEO Virginia Feldman, MD. “Pairing automated calls with our live call center allows our customers to use lower cost automated calls for lower risk patients while having a live backup should there be a patient need. Inversely it allows providers to concentrate their live calls with patients that are at a high risk of rehospitalization.”
Nexus Health customers can design discharge call programs that use risk stratification, diagnosis or another unique identifier to schedule either a live or automated phone call. Patients receiving automated calls will be afforded the option to connect with a live Nexus Health Transitional Care Coordinator should they have a question or need regarding their recovery or condition.
“Studies have shown that 70-80% of patients have one or more needs post discharge,” added Feldman. “Providing just the automated call is not enough and creates a potential workflow issue for the provider. Having the Nexus Health team support the automated calls helps the patient get immediate attention with no lag in service or period of uncertainty around their care or condition.”
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Greystone Health Network Chooses Nexus Health Resources’ NexusConnexions® to Power Innovative Transitional Care Program
Nexus Health Resources, a leader in transitional care software and services, announced today that Greystone Health Network has chosen the company’s flagship software product NexusConnexions to power its transitional care program in its 36 skilled nursing locations.
In response to the healthcare progression from fee-for-service to value based care, Greystone Health Network initiated a transitional care program with dedicated Transitional Care Coordinators (TCC). The TCCs are responsible for working with patients and family members from admission to the skilled nursing facility through discharge to home to ensure continuity of care and reintegration into their community.
“The NexusConnexions software allows us to streamline our post-discharge follow up calls and activities,” said Greystone Health CEO Connie Bessler. “The automation and scripting in the software system allows us to standardize our approach across our diverse geography and because we’re capturing all activities, we can report those outcomes to our ACO and health system partners.”
NexusConnexions allows skilled nursing providers to easily interact with patients after discharge, easing their reintegration into community and reducing the risk of hospital readmission.
“Skilled nursing providers are facing unprecedented market pressures,” said Nexus Health Resources CEO Dr. Virginia Feldman. “ACOs and health systems are narrowing their post-acute networks while asking providers to shorten length of stay, decrease total medical spend and also mitigate unnecessary hospital readmissions. We built NexusConnexions in response to this market need and to assist high quality providers, like Greystone, in answering the challenge of high quality patient care at a lower cost.”
In streamlining transitional care activities, NexusConnexions uses patient risk stratification, demographics and diagnosis to assemble specific call schedules, agendas and scripts that enable care coordinators to deliver a standardized, yet custom patient experience.
“The ability to electronically manage post discharge calls and follow-up activities has been a key to our transitional care program,” said Gregg Clavijo-Hopper, VP of Business Development for Greystone Health. “Since we are capturing all our activities electronically we have the ability through NexusConnexions to report outcomes and interventions which has been warmly received by our referral partner ACOs and health systems.”
Nexus Health Resources Expands to Westchester and Putnam Counties and Helps Skilled Nursing Facilities Extend their Reach with Post Discharge Follow up and Transitional Care Technology
Nexus Health Resources continues to fill a critical gap in the healthcare industry by expanding transitional care to Westchester and Putnam Counties with its most recent technology implementation at EPIC Healthcare Management’s facilities, Salem Hills, Waterview Hills and Putnam Nursing and Rehabilitation located in North Salem, Purdys and Holmes, NY respectively.
Nexus Health’s software, NexusConnexions®, provides the tools necessary for EPIC Healthcare staff to manage communications with residents after discharge from the facilities. Staff members are able to address former resident’s concerns, advocate for them and ensure care plans are being followed ensuring a smooth transition to recovering at home.
“The recent implementation of NexusConnexions in our Westchester and Putnam County facilities has had a profound impact on the manner in which we deliver high quality care across the healthcare continuum. Nexus Connexions has helped us formalize our transitional care follow up protocols and has allowed our facility staff to track, trend, and analyze patient feedback, enabling us with the tools and information necessary to respond to consumer needs and remain as the preferred provider of choice in our competitive market. As we continue to implement these protocols across our family of EPIC Healthcare facilities, we look forward to expanding our reach and continuing to ensure patient satisfaction and safety,” said Vincent Maniscalco, MPA, LNHA, Vice President of Strategic Planning for EPIC Healthcare Management and Administrator for Salem Hills Rehabilitation and Healthcare.
Created to aid patients and hospitals in a rapidly-changing healthcare industry, Nexus Health provides transitional care and education to patients leaving hospitals and skilled nursing facilities. The need to fill this gap became even more evident with the advent of new payment methodologies and a heightened awareness by the state and federal regulatory agencies on transitional care outcomes.
Nexus Health has demonstrated tremendous success in reducing readmissions, as well as improving patient satisfaction, in the hospital industry at Orange Regional Medical Center in Middletown, NY and with skilled nursing facilities in multiple locations.
“This expansion into Westchester and Putnam is very exciting and we are pleased to partner with EPIC Healthcare Management to improve patient quality,” said Dr. Virginia Feldman, Co-Founder and CEO of Nexus Health Resources. “NexusConnexions provides our partners with a tool to assist in guiding their patients toward successful outcomes through careful and compassionate transitional care coordination. This practice also saves our region’s top facilities valuable funds.”
Nexus Health Resources CEO Dr. Virginia Feldman Invited to Speak at the 2017 HIMSS Annual Conference & Exhibition
Middletown, New York (February 2, 2017) - Nexus Health Resources is pleased to reveal that the organization’s CEO Dr. Virginia Feldman has recently received an invitation to speak at the 2017 HIMSS Annual Conference & Exhibition. One of the leading healthcare industry conferences across the globe, 2017 HIMSS Conference will start on February 19, and continue until February 23in Orlando.
HIMSS Annual Conference is an extremely sought after platform amongst the healthcare industry professionals for access to world-class education, renowned speakers, cutting-edge health IT products, and robust networking opportunities. This year’s conference is expected to bring together over forty thousand health IT professionals, clinicians, executives and vendors from all corners of the world. Some of the prime attractions of the event include over three hundred educational programs, roundtable discussions, workshops, and sessions with well-known thought leaders.
Dr. Virginia Feldman is a practicing surgeon and accomplished leader with a wealth of experience in creating and expanding companies, managing physician practices, and hospital and community leadership. Under her able leadership, Nexus Health Resources has emerged as a preferred provider of coordinated, quality healthcare for patients during the transition from hospital to home.
Dr. Feldman’s session at the 2017 HIMSS Conference will be titled “Smart Sourcing Your Patient Engagement Efforts.” One of the most effective care plan adherence mechanisms is the deployment of care coordinators that engage directly with the patients. However, the process of staffing care coordination is not easily scalable because of its high cost. In her session, Dr. Feldman will share alternative options for expanding a care coordination team by combining care intervention algorithms and just-in-time content. This discussion will help empower the non-clinical staff and the family members of the patients to serve as seasoned care coordinators. Expressing enthusiasm about attending the 2017 HIMSS Annual Conference & Exhibition, Dr. Feldman mentioned, “I am eager to share how NexusConnexions improves care coordination and patient outcomes at the same time saving providers money. The platform based on the best practice standards of care, because it's designed by healthcare professionals as well as learning specialists.”
About Nexus Health Resources: Nexus Health Resources delivers coordinated, quality healthcare for patients during the important transition period from hospital to home. The company utilizes their proprietary care transition software, NexusConnexions®, in working directly with hospitals, medical practices, skilled nursing facilities, and community-based providers to ensure patients have ready access to the services they need to avoid hospital readmissions.
Nexus Health Resources Receives Top Awards for Delivering Care Coordination Services that Resulted in Lower Hospital Readmissions in 2016
Middletown, New York (January 10, 2017) -Nexus Health Resources has received two prestigious awards as a result of delivering exceptional care coordination services to the patients at Orange Regional Medical Center (ORMC). The two awards include 2016 Orange Regional Medical Center Quality Patient Safety Award and 2016 Overall Top Award for Special Achievement for Readmission Reduction- Direct Care Coordination.
Noted provider of patient care coordination service Nexus Health Resources has been recognized for their outstanding service to the patients at Orange Regional Medical Center (ORMC). Based on their service in 2016, the company has been chosen as the recipient of the 2016 Orange Regional Medical Center Quality Patient Safety Award and the 2016 Overall Top Award for Special Achievement for Readmission Reduction- Direct Care Coordination.
The transition from hospital to home is an extremely crucial period for the patients. Nexus Health Resources ensures proper and direct communication with the patients before and after their discharge to deliver coordinated healthcare. The company’s proprietary care transition software, NexusConnexions®, helps patients avoid hospital readmissions by ensuring they are able to follow their care plan. NexusConnexions also serves as the standalone software for organizations with their own team for care coordination, but need help in organizing and reporting their efforts.
The service offered by Nexus Health Resources to the patients at Orange Regional Medical Center includes meeting them before discharge to ensure a safe transition to their home. The team remains in close touch with the patients even when they are at home, guiding them through the entire process of recovery. Nexus Health Resources also provides every possible assistance with additional services or instructions.
“Nexus Health is providing an extremely valuable service,” said Rose Baczewski, Chief Quality Officer, Greater Hudson Valley Health System. “By successfully guiding patients through the discharge process, Nexus Health allows our physicians and administrative staff to make ORMC the best possible medical facility it can be.”
Virginia Feldman MD, the CEO of Nexus Health Resources, is a seasoned healthcare professional with the track record of handling key positions in numerous organizations. At Nexus Health, she looks after the strategic direction of all operations and product design.
Expressing pleasure about the company’s latest feat, Dr. Feldman said, “I am honored to receive this award and am looking forward to another year of outstanding outcomes with our team and using our software, NexusConnexions. We would be working towards strengthening our partnership with ORMC and continue to assist them as healthcare reimbursement continues to transition to a value-based payment system.”
To find out more about Nexus Health Resources and NexusConnexions, please visit http://nexushealthresources.com/ send email to email@example.com or call (845) 648-3057.
About Nexus Health Resources:
Nexus Health Resources delivers coordinated, quality healthcare for patients during the important transition period from hospital to home. The company utilizes their proprietary care transition software, NexusConnexions®, in working directly with hospitals, medical practices, skilled nursing facilities, and community-based providers to ensure patients have ready access to the services they need to avoid hospital readmissions.
About Orange Regional Medical Center:
Orange Regional Medical Center (ORMC) is a 501(c)(3), non-profit organization, formed by the merger of Arden Hill Hospital and Horton Medical Center. Orange Regional boasts seven floors of state-of-the-art technology, provides 383 patient rooms, and employs over 2,400 healthcare professionals. Orange Regional most recently opened a new 5-story outpatient service building, as well as a new cancer center at the main campus in Middletown, NY. To learn more, please visit www.ormc.org.
Press Contact for Orange Regional Medical Center:
Rob Lee, Executive Director Public Relations/Marketing
Greater Hudson Valley Health System