Hospital CAHPS

Nexus Health Call Center TM (300 dpi)

HCAHPS Survey Approved Vendor

As an HCAHPS Survey Vendor, Nexus Health Resources provide telephone surveys with a high reach rate ensuring a comprehensive picture of patient satisfaction metrics. Reports are provided monthly enabling hospital leadership to monitor, understand and improve their quality to drive improved HCAHPS scores. Performance is tracked through all levels of the organization to compare results over time.

Hospital CAHPS

Features HCAHPS Survey Service

  • All surveys performed in telephone only mode to achieve the highest response rate
  • A simple low-cost flat fee per month and no setup fee
  • Bi-lingual interviewers for surveying your Spanish-speaking patients
  • Configurable automated reports for an unlimited number of users
  • Additional custom questions added to end of survey at no additional cost
  • Real-time alerts based on patient responses to custom questions
  • Patient praise posters mailed to your agency every month
  • Additional service to improve your agency’s Google reviews at no additional cost
  • Customizable “What to Expect” handouts mailed to your agency