What We Do

Nexus Health Resources is a leading provider of transitional care services, patient engagement, and patient experience surveys for acute and post–acute care organizations. Through the Nexus Health Call Center® and our proprietary transitional care software platform, NexusConnexions, we assist providers with ensuring coordinated, quality health care during the important transition period from hospital or rehabilitation facility to home. Additionally, Nexus Health Academy® promotes patient engagement with condition–specific health literacy for patients and caregivers to assist in guiding recovery at home.

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NEXUS HEALTH CALL CENTER

We assist skilled nursing providers by ensuring coordinated, quality health care during the transition to home.

The Nexus Health Call Center® makes live calls to patients after discharge to optimize their transition from the skilled nursing facility to home and ensure the best possible outcomes. Our U.S.-based team follows customizable call agendas that can be configured by variables such as diagnosis, payer, or risk score so the needs of each patient are optimally addressed. The Nexus Health Call enter also follows customized escalation paths to report in real time and alert key members of the team when further intervention is necessary.

Nexus Health Call Center transitional care coordinators make calls on the weekends and evenings to ensure patients’ needs are addressed in a timely manner, especially the critical 24-hour post-discharge call.

Benefits for Skilled Nursing Facilities

Ensures a Smooth
Transition to Home

Nexus confirm timely receipt of post-discharge services and medications by coordinating directly with other service providers. We also assist with scheduling and confirming attendance with follow-up appointments.

Identifies and Escalates
Changes in Condition

Nexus immediately escalates patient concerns or a clinical decline to a designated member of the patient’s care team and follows up to confirm the patient’s concerns were addressed.

Supports Quality and
Organizational Goals

Nexus care coordinators take an active role in referring patients to other services within your care network. Each referral is tracked to determine the outcome of the service recommendation.

Nexus Health Call Center Program

  • Schedules PCP follow-up appointments and secures transportation when necessary
  • Ensures prescriptions have been filled and all medication questions have been answered
  • Confirms the home health provider has contacted the patient and there are no concerns regarding visits
  • Confirms DME equipment has arrived and helps with troubleshooting if/when there are delivery issues
  • Identifies changes in clinical condition and escalates concerns to a designated clinical team member
Nexus Health Call Center Program

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  • +1 845 648 3057