MIDDLETOWN, NY (August 30, 2020) – A major provider in the United States of both short-term post-acute and long-term care., HCR ManorCare has expanded the services provided by Nexus Health Resources to have post discharge telephonic follow-up calls and patient experience surveys for each resident discharging home from their skilled nursing facilities.
“Our commitment to being the preeminent senior care provider in the industry comes with a responsibility to continue to advance the ways in which we support our residents,” said Terri Russell, National Director of Case Management for HCR ManorCare. “Expanding discharge follow up services provided by Nexus Health Resources allows us to improve upon our existing transitional care and survey programs and continue to set the benchmark for exceptional care.”
The Nexus Health Call Center makes live calls to patients after discharge to ensure the best possible outcomes. Customizable call agendas are configured with built-in escalation paths that provide real-time updates on changes in patient condition so that key members of HCR ManorCare staff are alerted when further intervention is necessary. Calls are made on weekends and evenings to ensure patient needs are addressed in a timely manner.
“Organizations like HCR ManorCare exemplify what it means to serve the healthcare needs of today’s seniors,” said Ryan Sparks, Chief Revenue Officer at Nexus Health Resources. “We are thrilled for the opportunity to expand our work with them and look forward to helping even more HCR ManorCare patients successfully return to their active lives.”
About HCR ManorCare
HCR ManorCare is a leading provider of short-term, post-hospital services and long-term care with a network of more than 500 skilled nursing and rehabilitation centers, memory care communities, assisted living facilities, outpatient rehabilitation clinics, and hospice and home health care agencies. These locations operate primarily under the respected names of Heartland, ManorCare Health Services and Arden Courts.
About Nexus Health Resources
Nexus Health Resources is a leading provider of transitional care software, services, and patient engagement for acute and post-acute care organizations facing the challenge of reducing unnecessary hospital readmissions and total medical spend. Through the Nexus Health Call Center® and our proprietary transitional care software platform, NexusConnexions, we assist providers with ensuring coordinated, quality health care during the important transition period from hospital or rehabilitation facility to home. Additionally, Nexus Health Academy® promotes patient engagement with condition-specific health literacy for patients and caregivers to assist in guiding recovery at home. Nexus Health Resources is a certified survey vendor for AHCA/NCAL CoreQ Survey, HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey and Home Health CAHPS Survey and CAHPS Hospice Survey.