The webinar focused on the Genesis Care Transitions program and outlined in detail how partnering with Nexus allowed them to create a standardized approach to patient follow-up and streamline activities tracking to improve patient outcomes.

MIDDLETOWN, NY (October 02, 2019) – Barbara J. Hauswald, Senior Vice President of Strategic Development for Genesis HealthCare, and Ryan Sparks, Chief Revenue Officer for Nexus Health Resources, recently teamed up to present a webinar titled, Transition-to-Home Best Practices for Reducing SNF Readmission Penalties and Strengthening Patient Relationships. The one-hour presentation, which aired September 24th, was presented in conjunction with McKnight’s Long-Term Care News.

Hauswald and Sparks discussed how skilled nursing facilities (SNFs) are increasingly impacted by patient outcomes that occur after patients have left their building and presented best practices for developing a successful transition-to-home program. These include the need for post-discharge outreach and workflows to reduce the Skilled Nursing Facility Readmission Measure (SNFRM) penalty and strategies to strengthen relationships with patients and their families.

When asked during the Q & A segment what the biggest takeaway was for skilled care operators, Hauswald had this advice: “The one thing I would want to make sure folks do is do something. Whether it’s a simple follow-up call program or something more robust, it’s imperative that providers really accept this challenge of managing complex, chronic conditions and patients.”

In January of 2019, Genesis partnered with Nexus Health Resources to enhance its existing Genesis Care Transitions program in 18 of their high-volume centers using the Nexus Health Call Center™ and NexusConnexions® transitional care software. Since then, they have significantly improved post-discharge outcomes, reduced unnecessary hospital readmissions, and increased referrals, all while improving patient satisfaction and customer service.

The webinar is available on demand through the McKnight’s Long-Term Care News website for 12 months following the live event.

About Genesis HealthCare

Headquartered in downtown Kennett Square, Pennsylvania, Genesis HealthCare is one of the largest post-acute care providers in the country. They provide both short-term and long-term health care services, as well as a wide variety of living options and professional clinical services. Genesis HealthCare staff believe in providing high-quality, personalized care to all patients and residents.

About Nexus Health Resources

Nexus Health Resources is a leading provider of transitional care software, services and patient engagement solutions for acute and post-acute care organizations facing the challenge of reducing unnecessary hospital readmissions and total medical spend. Through the Nexus Health Call Center and our proprietary transitional care software platform, NexusConnexions®, we assist providers with ensuring coordinated, quality health care during the important transition period from hospital or rehabilitation facility to home in order to mitigate the risk of readmission. Additionally, Nexus Health Academy promotes patient engagement with condition-specific health literacy for patients and caregivers to assist in guiding recovery at home.


Nexus Health Resources



Phone: +1 845 648 3057