Genesis HealthCare facilities will utilize the Nexus Health Call Center® to support their mission of ensuring the continued well-being and recovery of patients during the important transition period after discharge.

MIDDLETOWN, NY (November 5, 2018) – A leading provider of post-acute care services, Genesis HealthCare operates over 400 skilled nursing centers and senior living communities in 30 states nationwide. The company partnered recently with Nexus Health Resources to enhance its existing Genesis Care Transitions program with the help of the Nexus Health Call Center.

“Genesis Care Transitions was developed to support patients during and after their transitions home to ensure a safe and successful return to the community,” said BJ Hauswald, Senior Vice President of Strategic Development for Genesis HealthCare. “The dedicated resources provided by the Nexus Health Call Center, coupled with Nexus’ unique technology and capabilities, fit seamlessly with this goal. Their solution allows the Genesis team to more effectively track patient progress and to focus on those patients with the highest needs and intervene when necessary to prevent unnecessary readmissions.”

Nexus Health Call Center staff will work in conjunction with Genesis internal teams, making live and automated calls to promote optimal patient outcomes. Customizable call agendas can be configured by diagnosis, payer and risk score to address the needs of each patient, and built-in escalation paths provide real-time updates on changes in patient condition so that Genesis transitional care nurses and social workers and nursing center leadership are alerted to implement the right interventions. Calls are also made on weekends and evenings to ensure patient needs are addressed in a timely manner, especially during the critical 24-48 hours post-discharge.

“Genesis HealthCare is leading the way in improving transitional care outcomes,” said Ryan Sparks, Chief Revenue Officer at Nexus Health Resources. “They are truly committed to supporting their patients throughout the entire recovery process, and that commitment is perfectly aligned with our mission at Nexus Health Resources. We look forward to helping them strengthen their Genesis Care Transitions program and enable more patients to successfully continue their recovery at home.”

About Genesis HealthCare

Headquartered in downtown Kennett Square, Pennsylvania, Genesis HealthCare is one of the largest post-acute care providers in the country. They provide both short-term and long-term health care services, rehabilitation and professional clinical services. Genesis HealthCare staff believe in providing high-quality, personalized care to all patients and residents.

About Nexus Health Resources

Nexus Health Resources is a leading provider of transitional care software, services and patient engagement solutions for acute and post-acute care organizations facing the challenge of reducing unnecessary hospital readmissions and total medical spend. Through the Nexus Health Call Center and our proprietary transitional care software platform, NexusConnexions®, we assist providers with ensuring coordinated, quality health care during the important transition period from hospital or rehabilitation facility to home in order to mitigate the risk of readmission. Additionally, Nexus Health Academy promotes patient engagement with condition-specific health literacy for patients and caregivers to assist in guiding recovery at home.


Nexus Health Resources



Phone: +1 845 648 3057